Unfortunately the two SIM cards are setup on completely different platforms. For now there is no way to migrate the SIMs from one platform to the other, however we are working towards being able to do this in future. We can unfortunately at this time not comment on when or if this will definitely be possible.
Any Airtime, Data and SMSes left over will be usable in accordance with their individual applicable expiry dates.
You will lose all Airtime, Data, SMS bundles as well as other credits held with with your current Service Provider. Any messages you have saved on your old SIM Card (SMS, MMS & Voice) will also be lost.
You will retain any airtime you currently have with the MTN Prepaid service, along with data and sms bundles. These will expire according to their original criteria and not be influenced by the Sahal Service offering.
International Roaming will be enabled by default on all Sahal-Purchased SIM Cards.
Activation and De-Activation of the service can be managed by calling the MTN Call Centre on 808.
Existing Data and SMS Bundles do not apply internationally and all transactions will be deducted from your Airtime Balance.
The rates will be the exact same as specified on the MTN Roaming Page,
You will also need to ensure that your APN (Access Point) is set to the default and not "Sahal" when roaming.
On Sign Up
When you sign up an Sahal Mobile Month-to-Month product, you will be billed immediately for the Pro-Rated amount based on the package you have chosen. When you activate your service (even if this is a few days later), you will receive the Airtime and Data allocations based on the Pro-Rata charge incurred.
What If I activate my service in a different month to my Purchase?
If there are delays in activating your service, like for example if it takes a while to port over, and you only end up activating your sahaltel services in the next month - we will apply a credit for the amount you were originally billed to your account, which will be used towards your next invoice, which will only occur when the service is activated and charged on a Pro-Rated basis also.
Mondays-Fridays (Public Holidays Excluded)
09:00-17:00
Saturdays (Public Holidays Excluded)
09:00-13:00
Sundays
Port Requests are not processed on Sundays
All porting happens between 22:30-23:30 on all days except Public holidays.
Should the port request be received in time on a particular day and your request is accepted, you should be able to port on the same day that the request is made.
Transfers can also be scheduled for up to 30 days from the date of the request.
You only have to pay for the SMS that you send requesting the port.
There are a few factors to be aware of, however. Like if you are cancelling a long‑term contract with your current Service Provider, they will charge you a cancellation fee.
You will lose all Airtime, Data, SMS bundles as well as other credits held with with your current Service Provider. Any messages you have saved on your old SIM Card (SMS, MMS & Voice) will also be lost.
You will have to wait 60 days. The is due to regulatory practices and not Sahal Specific.
We've put together a great page which explains Airtime Allocation, Data Allocation and Auto-Limit in detail Find out more »
1. Log in to your ClientZone or our Mobile App available on Android and iOS.
2. Select the Mobile section.
3. Navigate to the mobile package you'd like to manage Auto–Limit on.
4. Set your Preferences.
We've put together a great page which explains Airtime Allocation, Data Allocation and Auto-Limit in detail Find out more »
You can easily check your Airtime and Data usage at any time through ClientZone or via our Mobile App available on Android and iOS.
Log into your ClientZone or our Mobile App available on Android and iOS.
Select the Mobile section.
Navigate to the mobile package you'd like to Top up.
Choose the Topup Type & Amount and finalise the transaction.
Airtime Topups
Our airtime works according to standard MTN airtime rules. You get two different kinds of airtime – Evergreen and Expiring. Evergreen will stay active as long as your SIM card is kept from going dormant. Expiring airtime will expire at the date specified, unless new expiring airtime gets added to your account – in which case all the expiring airtime will only expire on the new date.
All our Auto‑Limit and Manual Topups are Evergreen. Other types of topups may however not be.
Mobile Data Topups
Yes, they do. All Data Topups purchased will expire at the end of the NEXT month. For example, if you buy a Data Topup on 5 February, your Topup Data will only expire at midnight on 31 March – giving you even more value.